Refund Policy

Last updated: September 28, 2026

Sound Co LLC ("Sound Co," "we," "us"), operating as Wesflow Music, provides custom creative services and digital products. Because our work is custom-made and delivered digitally, the following refund terms apply.

1. Before Work Begins

If you cancel before any work has started, you will receive a full refund, minus any payment processing fees that are non-refundable to us.

2. After Work Has Started

Once work has begun, deposits are non-refundable, as they cover time already scheduled and spent on your project. If you cancel mid-project, you may request a partial refund for work not yet performed, calculated on a pro-rated basis.

3. After Delivery

Completed and delivered work (final mixes, masters, beats, stems, licenses or other files) is not refundable. Your service includes the revision rounds listed on our Services page; we will work with you in good faith to deliver a result that matches the agreed scope.

4. Exclusive Beats and Licenses

Exclusive beat purchases and signed license agreements are final once files have been delivered, because exclusive rights are removed from sale to other customers.

5. Non-Delivery

If we are unable to deliver your project within the agreed timeframe for reasons within our control, you are entitled to a full refund of amounts paid for the undelivered work.

6. How to Request a Refund

Email wesleykelly@wesflowmusic.com with your invoice number and the reason for your request. We respond within 2 business days. Approved refunds are issued to the original payment method within 5-10 business days.

7. Chargebacks

Please contact us before disputing a charge with your card issuer. Most issues are resolved quickly by email.